Birdsong Automotive changes business model amid COVID-19 - FOX34 Lubbock

Birdsong Automotive changes business model amid COVID-19

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Since stay at home orders went into effect, businesses are adjusting their game plans. Birdsong Automotive went back to the drawing board to ensure customers service.

"I think this is a good time for everybody to stop focusing on themselves and their businesses and helping others. I think it's a big chunk of the equation," Birdsong Automotive Owner Brad Birdsong said.

With his shop still open, as an essential business, Birdsong said a lot of people are taking advantage of the down time.

"They're taking care of maintenance and getting vehicles fixed that they wouldn't before," Birdsong said.

While being cautious, but still getting auto repairs done, Birdsong Automotive did away with its waiting room, offers rides, and allows payment over the phone.

"We're trying to balance their budget with their time. We have several different options that will get you back on the road," Birdsong said.

Birdsong said supporting small businesses is all about the employees.

"We're trying to get our staff on, so we're keeping them busy, so we're having a lot of specials," Birdsong said.

The mechanics and staff are wearing gloves and trying to stay safe.

"We wipe down steering wheels and key fobs and we do the best we can in the environment that we're in, but we have an obligation to keep working on these cars. People gotta drive," Birdsong said.

While the experience of the COVID-19 pandemic has been a game changer for a lo of people, Birdsong said he's been pleasantly surprised by the positivity from customers. 

"And that's really nice to see. Some people reaching out, helping out each other and I think that's been a nice change," Birdsong said.

Whether it's brakes, tires, transmission or maintenance, Birdsong said they are dedicated to helping you plan for the future even if right now it's a trying time. 

"A good shop will prioritize work, get a game plan, tell them what they really need to fix right now, plan for the future, give them a budget, it doesn't all have to be done now," Birdsong said.

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