Lubbock utility companies give tips to avoid falling victim to s - FOX34 Lubbock

Lubbock utility companies give tips to avoid falling victim to scammers

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LUBBOCK, Texas -

It is the time of the year where scammers try to rip you off while you are distracted by the holidays.

To combat these crooks Lubbock utility companies are giving to avoid falling victim.

Matt Rose with the City of Lubbock Utilities said if you get a phone call from someone demanding money, hang up.

"There will never be a live person that says if you do not pay the bill within the hour, trucks are either there or trucks are coming out to disconnect you," Rose said.

He said if you do get a phone call it will be automated. 

Marinda Heinrich with Atmos Energy said the same can be said about the gas company.

"We'll send you a disconnection notice that you are past due and that you need to make this payment," Heinrich said. "You'll receive that in the mail or by email if you're an e bill customer."

If you do get an email she said to not click any links and to not respond with any personal information.

"We won't request any of your confidential info by email," Heinrich said. 

If someone shows up at your claiming to be with Atmos, she said there are a few things you need to look for.

"First of all know that he will be in a full uniform, and he'll have on jeans and steel toe boots and always a shirt with the Atmos Energy logo, a hard hat with the logo on it. He'll also have a name badge that looks similar to this that will have his photo, the name of the employee along with our company logo."

If you do notice anything suspicious, report it.

"We would much rather them call into the call center and verify that than do something they're not comfortable with that could possible expose them," Rose said. 

You can report it to the City of Lubbock Utilities' call center at 806-775-2509 or online at the City of Lubbock Utilities' website. You can report suspicious activity to Atmos online as well.

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