Scammers are impersonating LP&L reps and LSO deputies

Scammers are impersonating LP&L reps and LSO deputies

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LUBBOCK, Texas -

There's been an increase in phone scams targeting the Lubbock area over the past week, scammers are using various methods to attack. The most recent Lubbock utilities and the Lubbock County Sheriff's office. After receiving an abundance of calls from concerned customers the City of Lubbock Utility department is warning customers about scammers posing as employees.

"This most recent scam that we have seen this past week that we are trying to get out there and notify customers of has you call back to an 800 number," said Matt Rose, LP&L spokesman. "When you call that 800 number they make it seems as though they are escalating your call. When you call they will say hey we were expecting your phone call let me get you to someone who can process your payment. They will then ask for your payment information over the phone or they will direct you to a CVS or a Walgreens to buy a prepaid card that's another big red flag."

Rose said LP&L will never contact customers over the phone or in person to request credit card information nor will employees threaten immediate termination of service. 

"So if somebody calls you and they say you need to pay this bill or otherwise we are going to cut you off at an hour it's a scam hang up the phone," said Rose. "Call (806) 775-2509 to speak to a customer rep here at City of Lubbock Utilities, they'll be able to check on your account, they can verify the status of payments and otherwise, but never pay an individual over the phone."

Scammers are becoming more sophisticated and are changing the way they work, here in Lubbock they are not only using LP&L, but they are also impersonating Lubbock County Sheriff deputies.

"This individual will call and notify the victim," said Lieutenant Bryan Taylor, with the Lubbock County Sheriff department. "That they have a warrant for their arrest for failure to show up for jury duty summon and than instruct them to make a payment over the phone."

Taylor said just like the city and LP&L deputies will never call if you have a warrant. He recommends if a caller is pushy and is trying to convince you of something chances are it's a scam, the best thing to do hang up. The following link has red flag warnings that can help determine if you are being scammed. https://www.cityoflubbockutilities.com/how-to/stay-safe-from-scammers/

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